FAQ

Accounts

Why can't I see programs?

The complete Programs list in the Catalog is visible only to learners with accounts.  If you do not have an account, read program descriptions on the Programs & Certificates page.


How do I create an account?

Creating an account is free.  Click to sign up and create a learner account


Registration

I clicked on [Registration] and was redirected to the Sign In screen.

You must be logged in to your account in order to buy or register for the course.


Is there a refund policy?

Yes. Click here to read the refund policy.


Is my transaction secure?

Yes. UACPE follows University of Arizona privacy and security guidelines. Our system is in compliance with Payment Card Industry Data Security Standards (PCI-DSS).


Online Learning

What is the difference between online, live, and blended?

  • Online courses are self-paced and completed 100% online. Online courses do not feature a specific instructor or offer any instructor feedback.  Courses are designed and developed collaboratively with a team of subject matter experts. Feedback is built in to the course activities.
  • Live courses are Grand Rounds, presentations, conferences, and workshops held onsite at the University of Arizona or other venue.  Courses are scheduled and attendance is confirmed with a sign-in sheet.
  • Blended courses/programs include live and online components.  Blended programs are typically developed by contract.  The online component may feature instructor presence or group activities such as a discussion forum.

What skills do I need for online learning?

Our online courses are designed to optimize an intuitive learning experience.  Once you create an account and login, you should be able to easily begin a new course or return to a course in progress. If you are comfortable making online purchases or managing a bank or other account online, then you shouldn't have any difficulty with an online course. In addition to a basic level of comfort and familiarity with working on a computer, online learning does require a certain level of self-motivation and time management. You will not have an instructor prompting you to complete assignments or track your progress. The following skills and attitudes are identified as essential for a successful online learning experience:

  • Basic understanding of how your computer connects to the Internet
  • Ability to identify your operating system and Internet browser version
  • Ability to turn "cookies" on or off, or clear your activity cache
  • Basic understanding of browser windows, navigation "breadcrumbs", and back arrows
  • Ability to read on-screen text, view embedded or linked videos, make selections in check-in quizzes or interactive scenarios, interpret visual data representations or graphic illustrations
  • Basic ability to troubleshoot

Can I complete online courses on my cell phone or tablet?

Our online courses are responsive to different display sizes, but they are not specifically designed for mobile devices. Course content may not display correctly if you try to complete the course using a mobile device. We recommend using a desktop or laptop.