CC: Integrated Care Coordination Certificate Program

About Online Learning | Course Descriptions

About the Program

The Integrated Care Coordination Certificate Program is an asynchronous, self-paced certificate program designed to provide interprofessional training for any entry-level employee designated as a care coordinator in community-based integrated primary care. Courses in this program are also appropriate for lay caregivers and patients who want to improve their understanding of the healthcare system and specific chronic conditions.

The Integrated Care Coordination Certificate Program is recommended as entry-level education for any individual designated as a care coordinator in integrated primary care. Designations include but are not limited to recovery coaches, medical assistants, behavioral health technicians, peer support specialists, health care providers and office managers. This program is also applicable for RNs and other licensed healthcare providers who want to add integrated care coordination competencies to their professional portfolio.

  • Total number of courses: 10
  • Total number of contact hours: 44
  • Delivery: Self-paced and asynchronous

Participants receive a Continuing Professional Education certificate and contact hours for individual courses.  A certificate of program completion is provided upon successful completion of the ten courses.

If you are an employee of a community-based integrated care agency, we recommend that you download your individual course certificates and program completion certificate for submission to your employer.  Read the Payment Info before registering for the program.

Program Outcomes & Competencies

Upon completion of this program, participants will be able to:

  1. Establish rapport quickly and communicate effectively with clients of healthcare, their family members and other providers.
  2. Function effectively as a member of an inter-professional team that includes behavioral health and primary care providers, clients and family members.
  3. Conduct brief, evidence-based, and developmentally appropriate screening and refer clients for more detailed assessments when indicated.
  4. Create and implement integrated care coordination plans, ensuring access to an array of services and the exchange of information among clients, family members and providers.
  5. Facilitate and support access to a range of treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses.
  6. Refer to and support access to services that are relevant to the culture of the client and family.
  7. Function effectively within the organizational structure.
  8. Assess and continually improve the services delivered as a member of the inter-professional team.
  9. Use information technology to support and improve integrated healthcare.


Payment Info

Security & Discounts

UACNE complies with all applicable Payment Card Industry Data Security Standards (PCI-DSS) and university security and privacy policies to ensure the confidentiality of your information. Learn more at University of Arizona Information Security & Privacy.

  • Are you associated with a community agency? Discounts are available for bulk seating and corporate partners. Please contact UACNE to determine eligibility and pricing. Eligible partners will receive a coupon code to use at the point of registration. 
  • Please note that that you are registering for the Integrated Care Coordination Certificate Program. UA Continuing Nursing Education does not offer refunds for partial program completion.
Disclosures and Accreditation

Program Completion Requirements:

Participants must successfully complete all of the ten courses in the program in order to earn a program completion certificate. The courses are self-paced and asynchronous. It is recommended to complete content within individual courses sequentially. Course content includes reading on-screen text, interpreting graphics, exploring websites, reading articles via links to external websites, and completing practice case studies.

Each course includes two patient case studies.  You'll meet the following patients over the program:

Tina Bennaly Eileen Carr Linda Eldridge Marta Gallegos Angie Gonzalez
Dean Johnson Juanita Juarez George Kacek Ellen King Grace Legray
Alison LInder Crystal Martin James Roberts Joseph Smith Sherry Wick


  • Our online courses are responsive to different display sizes, but they are not specifically designed for mobile devices. Course content may not display correctly if you try to complete the course using a mobile device. We recommend using a desktop or laptop.

Successful completion of each course includes:

  • Complete all activities in the course content.
  • Complete Meet a Patient case studies.
  • Achieve a passing score of 80% on the Course Test.
  • Complete the CNE Course Evaluation.

A CNE certificate with contact hours is provided upon successful completion of each course in the program. Participants are responsible for downloading certificates from their account dashboard.

  • If you do not achieve a passing score on the Course Test, the course will not complete and you will not be able to continue in the program. If you do not pass, contact UACNE.

We offer 44 hours of continuing nursing education with 1 hour of pharmacology education credit through the University of Arizona College of Nursing. The University of Arizona Continuing Nursing Education is an approved provider of continuing nursing education by the Western Multi-State Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Program Details
  • Period:
    22 Jan 2018 - 31 Dec 2019
  • Contact Hours:
  • Code:
  • Price:
    US $ 880.00 by AuthorizeNet

Help Support

Contact UACNE for to submit a help or support request.

This certificate program is jointly provided by UA Continuing Nursing Education and Cenpatico Integrated Health.